Help & FAQ

You can start with a photo, text, voice or a nutrition label. FitAid estimates portions and nutrients. For more precision, weigh the portion and adjust the entry.

Photo recognition estimates food, portions and nutrients; it is not a measurement. Hidden ingredients, oils and portion size can affect the result. Review the estimate and edit any detail when needed.

The AI coach watches how you eat over the week and once a week gives you an easy-to-read summary: what went well and what to focus on next week. No unreadable charts — just clear, practical advice.

The goal is simple: to guide you step by step toward your goal instead of drowning you in numbers.

The app and the website are available in Czech, English, German, Polish and Slovak. The language is set from your device on first launch and you can switch it any time.

No. FitAid can use an activity estimate. If you connect an activity source supported by your phone and app, available activity data can inform your overview. Check the integrations shown in the app for your device.

Before connecting, check the activity sources available in your FitAid app and the permissions requested on your phone. A watch brand alone does not confirm compatibility.

If activity is missing, check that your source app has recent data and that its sharing permissions are enabled. Contact info@fitaid.cz with your phone model, operating-system version, FitAid version and activity-source name.

Yes. Your data is used so FitAid can coach you, and we handle it in line with GDPR. You can find the details in our Privacy Policy.

You can delete your account and all its data at any time right in the Account section.

Almost always this means you're signed in on the web with a different account than in the mobile app. The web and the app must use the SAME account and the SAME sign-in method.

Sign out (top right → Sign out) and sign in again using the same method you use in the app: Apple, Google, or email and password.

Note: 'Sign in with Apple' and 'Sign in with Google' are two different accounts, even if they show the same email. Pick the button you use on your phone.

If you chose 'Hide My Email' when signing in with Apple, Apple creates a relay address like xxxx@privaterelay.appleid.com. That's normal and fine.

On the web you then also have to tap 'Continue with Apple' and use the same Apple ID as on your phone. If you use Google or email/password instead, you'll create a second, empty account that won't show your app data.

Open the Account section. If your email ends in @privaterelay.appleid.com, you sign in with Apple. Otherwise you most likely use Google or email and password with your normal address.

Your coach only sees data from the account you accepted the invite with. If you accepted with one account but log meals in the app with another, they'll see nothing.

If the account still does not match, contact info@fitaid.cz so we can help you check the connection.

For access to your own data, contact info@fitaid.cz. Describe the data you need, your intended use and how often you need updates. Ask for the supported authentication method, endpoints, data fields and usage limits before building an integration.

Keep credentials private. Do not send passwords, tokens or health records in your first support message. Access to your own data does not automatically authorize access to a coach’s clients.

Paid subscription. See current pricing in the app.

Cancel through the provider you paid: Apple subscriptions, Google Play subscriptions, or your FitAid account for a web purchase. Cancellation stops renewal; access continues until the end of the paid period. If a coach pays for your membership, arrange changes with your coach.